Shipping policy
Delivery of Goods
At this time, deliveries are available only within the Republic of Serbia. International shipping is not currently available.
artofmat currently operates and delivers products exclusively within the territory of the Republic of Serbia.
Product deliveries are carried out through contracted courier services.
The standard delivery time is 1 to 3 business days from the moment the shipment is handed over to the courier service, unless a different delivery timeframe is specified on the product page or circumstances beyond the Seller's control occur.
Delivery Responsibility
All products undergo quality control and are carefully packaged before shipment to ensure they arrive in proper condition.
Once the shipment has been handed over to the courier service, the transportation process and delivery time depend on the courier service and transport conditions.
The Seller cannot be held responsible for delays, interruptions, or irregularities that may occur during transportation by the courier service.
Inspection of the Shipment Upon Delivery
The Customer is required to inspect the external condition of the package upon receipt.
If the package shows visible signs of damage, opening, tearing, crushing, or any other defects that may indicate damage to the contents, the Customer should:
- Immediately report the damage to the courier;
- Request that a damage report be prepared by the courier service;
- Take photographs of the package and the products;
- Notify the Seller without delay via email at info@artofmat.com.
Claims for Transportation Damage
In order to exercise the right to compensation for transport-related damage, a damage report must be prepared at the time of delivery.
Claims regarding physical damage caused during transportation may be rejected by the courier service if a damage report was not prepared upon delivery.
The Seller will provide reasonable assistance to the Customer in the process of resolving claims with the courier service.
Contact
For any questions regarding delivery, please contact us at: